Welcome to Generex Communications Limited (“we”, “our”, “us”). We value your privacy and strive to protect your personal data. This Privacy Policy and Terms of Service explains how we collect, use, disclose, and safeguard your information when you visit our website https://generexcom.com, purchase services, or interact with us in any way.
Who we are
Company Name: Generex Communications Limited
Website: https://generexcom.com
Email: info@generexcom.com
Registered Address: Mkulima Building Ground FLoor, Kayole Spine Road, Nairobi
Phone: +254725823032 | +254 020 5207676
2. Acceptance of Terms
By accessing or using our services, including visiting our website or making a purchase, you agree to be bound by these Terms of Service and this Privacy Policy. If you do not agree, please discontinue use of the site.
3. Services Provided
We offer:
- Software and web development
- Hosting services
- Digital marketing, SEO, and branding services
- Subscription-based services and packages
- Online pricing and payment functionality
- Portfolio and project showcases
4. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide:
- Name, email address, phone number
- Company or organization
- Payment and billing information
- Details from contact forms or service inquiries
b. Information Automatically Collected:
- IP address
- Browser and device type
- Pages visited
- Referral source
- Time and date of access
c. Through Cookies and Tracking Technologies:
We use cookies and third-party analytics (e.g., Google Analytics) to improve user experience and site performance.
5. How We Use Your Information
We use your data for:
- Providing requested services and support
- Processing payments and invoicing
- Sending newsletters and marketing communications
- Improving our website functionality and offerings
- Managing subscriptions
- Responding to inquiries
- Legal compliance and fraud prevention
6. Legal Basis for Processing (GDPR Compliance)
We rely on the following legal bases for processing your personal data:
- Consent – for marketing emails or cookies.
- Contractual necessity – to fulfill our service agreement with you.
- Legal obligations – to comply with laws and regulations.
- Legitimate interests – for business analytics and communication.
7. Sharing Your Data
We do not sell, trade, or rent your personal data. However, we may share data with:
- Trusted service providers (e.g., payment processors)
- Marketing platforms (e.g., Mailchimp)
- Legal or governmental authorities if required by law
- Business partners in the case of mergers or acquisitions
All third parties are bound by confidentiality and data protection agreements.
8. Email Marketing & Opt-Ins
By submitting your email via forms on our website, you agree to receive email updates and marketing content. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.
9. Subscription Services
Subscription services may include recurring billing. By subscribing:
- You authorize us to charge your chosen payment method on a recurring basis.
- You may cancel anytime before your next billing cycle to avoid future charges.
- Subscription benefits cease immediately upon cancellation or failed payments.
10. Payments and Refund Policy
- All prices are listed on the Pricing Page.
- Payments are processed securely via SSL-encrypted gateways.
- Refunds are available within 7 days of purchase for subscription services if no service has been delivered.
- Project-based payments may be partially refundable, subject to evaluation based on work completed.
For any disputes, please contact us directly at info@generexcom.com.
11. Data Security
We use modern security practices and encrypted storage solutions to protect your data. However, no method of transmission over the internet is 100% secure. We do our best to protect your data but cannot guarantee absolute security.
12. Data Retention
We retain your personal data:
- As long as your account is active
- As necessary to comply with legal obligations
- Until you request deletion (see rights below)
13. Your Rights (EU and International Users)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent at any time
- Object to processing or request data portability
To exercise these rights, email us at admin@generexcom.com.
14. Cookies and Tracking
Our site uses cookies to:
- Improve user experience
- Analyze web traffic
- Store user preferences
You may disable cookies in your browser settings.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reading their privacy policies.
16. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children.
17. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page and, where appropriate, notified via email.
18. Governing Law
This agreement shall be governed and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.
19. Contact Us
For any questions, concerns, or complaints about this Privacy Policy or your personal data, contact us at:
Generex Communications Limited
Website: https://generexcom.com
Email: info@generexcom.com
Phone: +254725823032